One guest. Every channel. One thread.
Airbnb, Booking.com, your own mailbox, SMS, WhatsApp and phone calls arrive in one inbox, grouped by the person — not by the app they happened to use. The AI answers or drafts, your team takes over when it matters.
14-day free trial · No credit card
How do we get in? Flight lands 23:40
Can we leave the bags before check-in?
Invoice with our company VAT number
Incoming call · 2 min · recorded
Is there a cot for the baby?
Five apps open to answer one guest.
Conversations scattered
The booking question is on Booking.com, the arrival time on WhatsApp, the invoice request by email. Nobody sees the whole story.
Nobody knows who answered
Personal phones and shared logins mean replies are missed or sent twice.
Languages you do not speak
Guests write in German, Polish or Japanese, and the answer has to be quick and correct.
Connect once. Everything lands in one place.
Connect your channels
OTA messages come through the channel manager. Connect your own mailbox (Gmail, Microsoft or any IMAP/SMTP), and switch on SMS, WhatsApp and calls in Communications.
Conversations find their guest
Messages are grouped by the person — phone numbers and addresses are linked to one contact — and two conversations of the same guest can be merged.
AI first, team when it matters
The AI answers OTA, SMS and WhatsApp messages on its own where you allow it and drafts email replies. Folders send each conversation to the right team.
Built for teams who answer a lot.
Your own mailbox
Two-way email from your own address — Gmail, Microsoft or any IMAP/SMTP host — threaded with the rest of the guest’s conversation.
SMS and WhatsApp
Two-way SMS and WhatsApp in the same thread, with the AI replying on the channel the guest used.
Calls in the browser
Call guests and take calls from the inbox, with the call and its recording logged in the guest’s conversation.
Translation
Read every message in your language and answer in theirs.
Folders and teams
Folders by channel or property, each visible to the team that works it.
Automations
Scheduled messages before arrival, at check-in and after check-out, with the guide link, check-in link and door code filled in.
The AI works the queue. Your team owns the guest.
Automation where it saves time, people where they make the difference.
- AI on or off per conversation
- Suggested replies you edit before sending
- Each team sees only the folders it works
- Every message, call and recording in one history
- Contacts merged by phone and email, never guessed across accounts
Questions? Answered.
Do I need a new email address?+
No. You connect the mailbox you already use — Gmail, Microsoft 365 or any provider with IMAP and SMTP — and guests keep writing to the same address.
Is WhatsApp included?+
Two-way WhatsApp text messages are available in the inbox within WhatsApp’s 24-hour conversation window. Template messages for starting conversations are on the way.
How does calling work?+
Calls are made and answered in the browser. Each call and its recording appears in the guest’s conversation. Voice lines are set up with our team.
Can the AI answer email too?+
For email the AI drafts the reply and a person sends it. On OTA messages, SMS and WhatsApp it can reply on its own where you allow it.
See it on your own property. In an afternoon.
Import your Airbnb listing, connect your channels and watch the agents work. 14 days free, no credit card.