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Operations

The work after the booking, organised on its own.

Each reservation creates its cleaning task. A guest reporting a leak becomes a maintenance issue with a priority. Your team sees what to do, where and when — on the phone in their pocket.

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Today · Operations
Cleaning · Apartment 3B11:00 · Ana
Maintenance · Leaking showerHigh · AI
Laundry · 12 sets to Batalha14:00
Recurring · Check breakfasts08:00 daily
Cleaning · Studio 1ADone
✦Created from reservations and guest messages
The problem

Cleaning schedules on WhatsApp, maintenance on sticky notes.

A booking changes, the cleaner does not know

Reservations move between channels, and the cleaning plan lives in a group chat.

Problems get lost

A guest mentions a broken tap in a message and nobody turns it into a job.

No picture of the day

Who cleans what, which supplies are short, which property still needs a check.

How it works

Reservations in, work out.

01

Tasks from every reservation

Whatever channel or path a reservation came from, it gets its cleaning task by your rules — times, team, checklist.

02

Issues from every conversation

When a guest reports a problem, the AI opens a maintenance, cleaning or access issue and suggests its priority.

03

The team works from the phone

Each person sees their tasks, adds photos, postpones or closes them, and gets push notifications.

What is inside

Built for teams on the ground.

Automation

Automatic task rules

Cleaning, inspections and turnovers created from reservations, assigned by property and team.

Maintenance

Issues with photos

Maintenance, housekeeping and access issues, with photos, priority and postpone.

Routines

Recurring alerts

Daily or weekly checks — "check breakfasts at 08:00" — delivered as alerts at the right local time.

Laundry

Laundry stock

Groups of properties sharing linen stock, so you know what to send where.

Teams

Teams and permissions

Roles, permission flags and property scoping for every member.

HR

Schedules and clock-in

Rotating work schedules, clock-in and HR reports on GA Enterprise.

You stay in control

Automatic tasks, human judgement.

The system creates the work; your team decides how to do it.

  • Task rules you define per property
  • AI suggests a priority — your team sets it
  • Everyone sees only their properties
  • Notifications in the browser, by email and push
  • A full history of every task and issue
Everyreservation, from any channel, gets its cleaning task by your rules
3kinds of issues: maintenance, housekeeping, access
Dailyrecurring alerts at your local time
GA Proand above include operations
FAQ

Questions? Answered.

Do cleaners need an app?+

No app to install: GuestAgent works in the phone browser and can be added to the home screen, with push notifications.

Which plan includes operations?+

Operations — tasks, rules, maintenance, laundry and teams — are part of GA Pro and GA Enterprise. HR schedules and clock-in are on GA Enterprise.

See it on your own property. In an afternoon.

Import your Airbnb listing, connect your channels and watch the agents work. 14 days free, no credit card.

Photos, description, amenities and rules are imported for you. 14 days free, no card.

Operations — cleaning, maintenance and team tasks that organise themselves | GuestAgent