Frequently asked questions
What GuestAgent does, what the AI handles on its own and how to get started.
What is GuestAgent?
GuestAgent is property management software for short-term rentals and small hotels, built around AI agents. Besides the calendar, reservations and a channel manager, it answers guests, adjusts prices, organises cleaning and maintenance, collects payments, pays owners and handles the paperwork — all from one account.
What does the AI actually do on its own?
It answers guests on Airbnb and Booking.com messages, SMS, WhatsApp and web chat, in the guest's language, using what you taught it about each property. It can look up the door code, open a maintenance issue, offer an upsell such as a late check-out, and hand the conversation to a person when it should. On your booking website it checks availability and creates the reservation. It also reads every review and tells you what guests praise and complain about.
Am I still in control?
Yes. You choose, per conversation, whether the AI replies by itself or only suggests a reply you edit. The pricing agent works within the minimum and maximum you set, and you decide whether it proposes changes or applies them; large changes always wait for a person.
Which channels does it connect to?
Airbnb, Booking.com, Expedia, Vrbo and more than 40 other channels through a certified channel manager. Prices, availability and restrictions update in real time, and reservations arrive on their own. You also get a direct booking website on your own domain.
Does it handle the legal obligations in Portugal?
Yes. Guest details collected at online check-in are sent to SIBA (AIMA) every night, INE statistics are submitted monthly, certified invoices are issued through Moloni (GA Enterprise) and the tourist tax can be paid online. These tools switch on automatically for properties in Portugal.
Is GuestAgent only for Portugal?
No. The platform and the AI work in English, Portuguese, Spanish, French, German and Italian, and the AI replies in whatever language the guest writes. The Portuguese compliance tools are an extra for properties in Portugal.
Which plan is right for me?
GA Host is for independent hosts, GA Pro for teams with staff on the ground (tasks, cleaning, maintenance, permissions) and GA Enterprise for agencies that manage properties for owners. The pricing page shows exactly what each plan includes.
Do I need a credit card for the free trial?
No. You get 14 days free with no card, so you can connect a property and see the AI working before deciding.
How long does setup take?
Paste the link of your Airbnb listing and GuestAgent imports the photos, description, amenities, house rules and capacity for you to review. Then you set your prices and connect your channels; a guided onboarding takes you through every step.
What do property owners get?
Agencies get a branded owner portal on their own domain. Owners register, onboard their property, see reservations and reports, and are paid by Stripe transfer. Commissions are frozen at the moment of payout, so a report never changes afterwards.
Does it work with smart locks and online check-in?
Yes. Guests check in online before arrival, smart lock codes are generated and revoked for each reservation (TTLock), and a self check-in kiosk is available for lobbies.
How is my data protected?
GuestAgent is developed in Portugal by Dotvilas, Lda and follows the EU GDPR. Every team member has their own login, role and property permissions. See our privacy policy for the details.
Can I cancel anytime?
Yes. There is no lock-in and no cancellation fee; you can cancel from your account settings.
Still have questions?
Our support team is here to help. Get in touch and we'll get back to you as soon as possible.