Answers every guest. Does the work behind the answer.
Not a chatbot that recites your house manual. The GuestAgent AI reads each reservation, uses 16 tools to look things up and act, and replies in the guest’s language on every channel — day and night.
14-day free trial · No credit card
Do not take our word for it. Ask it yourself.
This is the real GuestAgent AI on the guide of a real room in Porto. Ask about check-in, parking or dinner — or report a leaking tap and see what it does.
Guests don’t write during office hours.
The same questions, every stay
Wi-Fi, parking, check-in times, the door code. Answered by hand, one platform at a time.
Problems arrive as messages
A leak or a broken lock is a message at midnight, and somebody has to turn it into a task for the team.
Every channel, a different inbox
Airbnb, Booking.com, SMS, WhatsApp and email each want an answer — in the guest’s language.
It knows your property. It knows the reservation.
Learns each property
The property’s guide — check-in, rules, amenities, local tips — is what the AI knows. Import your Airbnb listing and most of it is written for you.
Reads the reservation
Dates, guests, whether online check-in is done, the door code generated for this stay: the AI answers about this guest, not a generic one.
Acts, or hands over
It opens maintenance, cleaning or access issues for your team, offers extras from your store, and asks a person to step in when the conversation needs one.
16 tools, one conversation.
Door codes and check-in
Gives the access code generated for the reservation and checks whether the guest finished online check-in.
Issues for your team
Turns “the shower is leaking” into a maintenance, housekeeping or access issue, with priority, for the team to resolve.
Upsells in the conversation
Offers the extras you sell — late check-out, transfers, breakfast — at the moment of the stay where they make sense.
House rules, without guessing
Pets, parties, smoking, amenities, address and contacts come from your settings. When it does not know, it says so.
Human hand-off
When a guest needs a person, the AI says so and the conversation is flagged for your team.
Books on your website
On your direct booking site the AI checks availability, creates the reservation and builds an itinerary.
Autopilot when you want it. Co-pilot when you don’t.
Every conversation shows what the AI did and why. You decide how far it goes.
- Switch the AI on or off per conversation
- Or let it suggest a reply you edit before sending
- It answers only from your property’s information — no invented facts
- It signs as your team, in the guest’s language
- Every issue it opens lands in your operations board
Questions? Answered.
Does the AI send replies on its own?+
Only where you let it. Each conversation has an AI switch: on, it replies by itself; off, you can still ask it for a suggested reply and edit it before sending.
What does the AI know about my property?+
What is in the property’s guide and settings: check-in instructions, rules, amenities, contacts, local tips. You can write it yourself, generate it with AI or import it from your Airbnb listing.
Which channels does it answer on?+
On its own: Airbnb and Booking.com messages through the channel manager, SMS, WhatsApp and the chat on your guest guide and booking website. For email from your own mailbox it drafts the reply for you to send.
What happens when the AI does not know the answer?+
It does not make one up. It tells the guest a person will follow up and flags the conversation for your team.
See it on your own property. In an afternoon.
Import your Airbnb listing, connect your channels and watch the agents work. 14 days free, no credit card.