GuestAgent vs Hostaway: AI that acts, or AI that drafts?
Hostaway is a well-reviewed all-in-one PMS. GuestAgent puts AI agents in charge of the routine — and handles the Portuguese paperwork natively.
14-day free trial · No credit card
Where Hostaway is strong
Hostaway is a highly rated PMS with a reliable channel manager, local support and an AI CoHost suite. It has grown fast and now also owns Smoobu and Tokeet.
Choose Hostaway if
You want a widely reviewed PMS with strong support and a large integration catalogue, and you are happy for the AI to draft replies that your team sends.
Choose GuestAgent if
You want the AI to reply and act on its own where you allow it, calls and WhatsApp in the same inbox, and SIBA, INE and certified invoicing without extra tools.
Side by side, feature by feature.
| Feature | GuestAgent | Hostaway |
|---|---|---|
| AI guest messaging | Agent that answers and acts (16 tools) on OTA, SMS, WhatsApp and web chat | AI CoHost — drafted replies with per-property knowledge |
| SMS, WhatsApp, email and calls in one inbox | Yes — one thread per guest, including browser calls | Unified inbox; native telephony not advertised |
| Channel manager | Yes — Airbnb, Booking.com, Expedia, Vrbo and 40+ (certified Channex connection) | Yes |
| Dynamic pricing | Included — engine + revenue agents within your limits | Dynamic pricing in the AI suite |
| Direct booking website | Included — own domain, AI booking chat | Yes |
| Portugal: SIBA (AIMA), INE, certified invoicing | Built in — nightly SIBA and monthly INE on every plan; Moloni invoicing on GA Enterprise | Not built in (guides on Portuguese rules) |
| Owner portal with payouts | Branded portal, Stripe payouts, frozen commissions | Yes |
| Pricing model | From €29/month, AI included, 14-day free trial without card | Not published — quote by number of listings |
Information from public websites and reviews, October 2026. Check their site for current details.
Why teams choose GuestAgent.
Autonomy with guardrails
The agent replies alone where you switch it on, and every action it takes is recorded.
Published prices
Plans and per-property prices are on our pricing page — no sales call needed to know the cost.
Portuguese obligations included
SIBA, INE, Moloni invoices and tourist tax, from the same online check-in.
Questions? Answered.
Does Hostaway’s AI send replies on its own?+
According to independent reviews, Hostaway’s AI CoHost drafts replies for your team to send. GuestAgent can reply on its own on OTA messages, SMS, WhatsApp and web chat where you allow it.
Can I keep my channels if I switch?+
Yes. GuestAgent connects Airbnb, Booking.com, Expedia, Vrbo and 40+ channels through its certified channel manager.
See it on your own property. In an afternoon.
Import your Airbnb listing, connect your channels and watch the agents work. 14 days free, no credit card.